Orders and Returns

Cancellation of Order

Once an order has been placed and the artwork approved, it is agreed we will supply your product in the specified time. If you cancel an order after artwork approval, cancellation fees may apply. They can vary from order to order depending on status of the job, but typically costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we don?t have the item in stock.

Claims or Returns

In the unlikely event of a claim, only written claims will be accepted and must be made within 7 days of receiving goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the engraving. Faulty goods must be returned for inspection at the expense of the buyer before a repair or replacement of stock will be issued. Refunds will not be issued only repair or replacement
Retuned items must be as new (unused and undamaged) and with their original packaging intact.
Some items are non-returnable such as edible items. Due to the nature of these items, all sales are final. Some examples of non-returnable items are Jelly beans, lollipops, any confectionery items.

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